For making visited customers satisfied or happy, any organization must know needs or complaints of the customers. A survey is great opportunity to understand all needs of customers.
Any organization is not running well if their customer is not happy with product or services. The Dollar general taking a survey to understand how their customer felt about their product quality, quantity and other service by store, are they really happy or satisfied or not.
How to rate the DGCustomerFirst by individual?
The organization always welcomes every kind of suggestion provided by customers and make sure to consider and implement them on priority. That is the reason the company is able to maintain its trust for years.
During survey, the participant is able to rate the service of store by using following rating options:
Customer should select this option if they felt that the store is running really very well and there is no need to make any changes in the workflow, they are following, also customer did not face any kind of issue while visiting the store or while making any kind of purchase from the store.
If the customer felt that the store is running well and they are selling their product at a real economic price and also no need to make any kind of drastic changes for running the store better.
Neither satisfied nor dissatisfied:
After shopping, or visiting the store, if you are not satisfied with stock quality and quantity and some other facilities of the store then you can choose this option.
It is like if the organization is running well, let it be and if not, then also there is no issue.
This case customer needs to select if he or she felt that the product Dollar General Stores are selling is not worth their price. Either they felt the quality is bad or the price is too high for that specific product.
This option is really worst; if the customer is not happy due to facilities of Dollar General store then the customer can choose this option. But if customer chooses these options that means the store must have to work on their facilities.
Dollar General Customer survey team:
There are several ways for you to tell your advises or complaints to Dollar General, to contact their online store Customer Service Department by phone, just dial 877-463-1553 and they will give you a response in 2 days.
You can also contact them by leaving a message at their customer service website page where you can also find more information about the company.
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Dollar General’s online customer feedback survey is a place where Dollar General can collect customer’s real thoughts about their experiences at Dollar General. Obviously the thoughts of customers are very important to Dollar General, which you can see from the domain of their customer survey website.
As a reward, you will have chance to win $100 gift card after you finished the survey.